Long Quiz
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What is the name of the law that protects consumers when they buy goods, and offers consumers the opportunity to get a refund, repair or replacement if they buy something that is faulty?
Answer: Sale of Goods Act
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If a shirt is priced at £9.99 when it should have been £19.99, is the shopkeeper legally obliged to sell it at the lower price?
Answer: No
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Can you insist that a shop takes payment by credit card?
Answer: No
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Can you insist that a shop sells you goods from the window display?
Answer: No
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Can a seven-year-old school child make a legal contract?
Answer: Yes
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If you accept a credit note can a shop put a time limit on when it can be used?
Answer: Yes
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The Sale of Goods Act applies to food?
Answer: True
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Does the Sale of Goods Act apply to the sale of a pet goldfish?
Answer: Yes
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How long is the cooling off period for a time-share agreement?
Answer: 14 days
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Is it a criminal offence to sell fake goods at a market?
Answer: Yes
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Is it a criminal offence to buy fake goods at a market?
Answer: No
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What rights have you if you've bought counterfeit goods that are faulty?
Answer: No Rights
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If your credit card is stolen what is your liability for fraudulent use during the time it is unreported?
Answer: £50
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True or false. A credit agreement must state the APR.
Answer: True
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True or false. Credit agreements must be signed by both parties
Answer: True
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ABTA is the trade association for which industry?
Answer: Travel agents
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How old must you be to buy beer in a public house?
Answer: 18
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A nightclub has a sign refusing admission to people wearing football shirts. Can they do that?
Answer: Yes
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Must a kiosk in a cinema serving snack food display prices?
Answer: Yes
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Who can you contact for help if Phoenix Natural Gas fails to deal with your complaint satisfactorily?
Answer: The General Consumer Council
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Which organisation is responsible for enforcing that restaurants and cafes display their prices?
Answer: Trading Standards Service
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The British Phonographic Industry represents legitimate trader interests in which field?
Answer: Music
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Who runs the dog warden service?
Answer: Your local council
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Under current health recommendations how many pieces of fruit and vegetables should you eat each day?
Answer: 5
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What is the meaning of the initial U in a BBFC certificate which you would find on a video or DVD?
Answer: Universal
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If a trader asks you to sign a contract what is the first thing you should do?
Answer: Read it
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If a chip shop looks very unhygienic, where should you complain?
Answer: Environmental Health Office
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The Small Claims Court deals with consumer claims of under?
Answer: £2000
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What is the current rate of VAT?
Answer: 17.5%
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For which of the following areas does the General Consumer Council NOT handle customer complaints?
Answer: Telephone Companies
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What organisation licences taxi drivers in Northern Ireland?
Answer: DVLA
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What measure replaced the quarter gill in the licensed trade?
Answer: 35ml
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Is it against the law for nightclubs to restrict entrance to only "over 21's"?
Answer: No
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How old does your car have to be before you require a MOT test?
Answer: Four years
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If a salesman calls to your home unannounced and you agree to buy a vacuum cleaner at £85, how long is your cooling off period?
Answer: 7 days
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Is it against the law for shops to sell goods after the "use by" date?
Answer: Yes
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Which of the following is registered in the patents office?
Answer: Trademarks
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Where should you complain if a car dealer sells you a "clocked" car?
Answer: Trading Standards Service
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If you find your bank won't listen to your complaint who should you contact?
Answer: Finance Ombudsman
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What organisation regulates Credit Reference Agencies?
Answer: Office of Fair Trading